Terms and Conditions

RocketMark is a trading name of Oxide Ventures Ltd, a company registered in Malta with company number C101739, having its registered address at Flat 4, De La Vallette Court, Triq Piscopo Macedonia, Xemxija, SPB4234, Malta.

References to "RocketMark", "we", "us", or "our" in these Terms refer to Oxide Ventures Ltd.

2.1 RocketMark is a trademark filing service. We assist you in preparing and manually submitting trademark applications to the Malta Intellectual Property Registrations Directorate (IPRD) and/or the European Union Intellectual Property Office (EUIPO) on your behalf.

2.2 RocketMark is not a law firm, and use of the Service does not create a solicitor-client or attorney-client relationship. Nothing in the Service constitutes legal advice. If you require legal advice specific to your situation, you should consult a qualified trademark attorney or lawyer.

2.3 Submitting an application through RocketMark does not guarantee that your trademark will be successfully registered. Trademark offices retain full discretion to examine, object to, oppose, or reject applications for any reason, including prior conflicting marks, descriptiveness, or procedural issues.

3.1 Certain recommendations provided through the Service (including but not limited to suggested trademark classes) are generated using artificial intelligence. These recommendations are provided as a convenience and may not always be fully accurate or complete.

3.2 Upon receiving your application, our team performs a manual review to check that the classes and other key details appear correct before the application is actually filed with the relevant trademark office. However, this review does not eliminate the possibility of error, and ultimate responsibility for the accuracy of the information submitted rests with you as set out in Section 5.

4.1 We aim to submit ("action") your application within 48 hours of receiving a complete application from you.

4.2 Applications received on a Saturday or Sunday will be actioned on the following Monday (or the next business day, in the case of a public holiday).

4.3 The 48-hour target excludes any period during which we are awaiting further information or clarification from you. If we require additional information to proceed with your application and you do not provide it promptly, the corresponding delay is not counted toward our processing time, and we accept no responsibility for any resulting delay.

4.4 You can track the status of your application at any time via your RocketMark user dashboard. We also send email notifications at key stages of the process.

4.5 The overall trademark registration process — from filing to final registration — is controlled by the relevant trademark office and can take several months (and in some cases longer). We do not control this timeline and cannot guarantee an exact completion date.

5.1 You are solely responsible for the accuracy and completeness of all information and materials you provide to us, including but not limited to the applicant's details, the mark itself, and the goods/services description.

5.2 By submitting an application, you represent and warrant that you are either:

(a) the rightful owner of the brand/mark in question; or

(b) authorized by the rightful owner to file a trademark application on their behalf.

5.3 We are entitled to rely on the information you provide without independent verification.

5.4 We are not responsible or liable for any delays, objections, oppositions, or rejections arising from incorrect, incomplete, or misleading information provided by you.

6.1 Fees for the Service are as set out at the time of purchase and may consist of our service fee and, where applicable, official government/trademark office filing fees.

6.2 Official trademark office filing fees are charged separately where applicable. Once we have paid such fees to the relevant office on your behalf, those fees are non-refundable.

6.3 You may request a refund of the service fee if your request is submitted within 24 hours of your original order, and provided we have not yet submitted your application to the relevant trademark office. Once an application has been filed, it is no longer eligible for a refund.

6.4 Refund requests should be sent to support@rocketmark.app.

7.1 To the maximum extent permitted by applicable law, our total liability to you arising out of or in connection with the Service, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you to us in respect of the relevant application.

7.2 We shall not be liable for any indirect, incidental, or consequential loss, including loss of business, loss of goodwill, or loss arising from the rejection, delay, or non-registration of a trademark application, except to the extent such loss arises directly from our own negligence or wilful default.

7.3 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

You agree to indemnify and hold RocketMark and Oxide Ventures Ltd harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, including any claim that you did not have the right or authority to file the trademark application submitted.

All content, software, and materials that make up the RocketMark website and app (excluding materials you submit to us) remain the property of Oxide Ventures Ltd or its licensors.

We process personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR), as further described in our Privacy Policy at https://rocketmark.app/?legal=privacy.

We may suspend or refuse to process an application where we reasonably suspect fraud, misuse of the Service, or a violation of these Terms.

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised "Last updated" date, and continued use of the Service after such changes constitutes acceptance of the updated Terms.

We may communicate with you via the email address associated with your account. It is your responsibility to keep this information up to date and to check your inbox (including spam/junk folders) for updates on your application.

These Terms, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of Malta. Any dispute or claim shall be subject to the exclusive jurisdiction of the courts of Malta.

15.1 Severability — If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 Entire agreement — These Terms, together with our Privacy Policy, constitute the entire agreement between you and RocketMark regarding the Service.

15.3 Assignment — We may assign or transfer these Terms, in whole or in part, without restriction. You may not assign your rights or obligations without our prior written consent.

If you have any questions about these Terms, please contact us at support@rocketmark.app.